Joining a Web Session by Phone

Users joining a session have the choice of connecting via web or phone audio. The choice is defaulted to web audio due to higher audio quality and a more stable experience.

When you click a link to join a session, you will first go through a tech check, which ensures that your audio and video devices can be detected and are working properly. 

Following the tech check, you will be directed to select your audio and video devices for the session. If you wish to join using your phone, click the Phone tab in the upper right of the Device Settings modal.

Calling Yourself

When you select phone audio, you will be prompted to enter your phone number. Select your country and enter your phone number to have the system call you. We support calling to every country.

When you answer, you will need to enter the unique PIN code shown in the bottom right corner of the Device Settings modal. This PIN will work for the duration of your session, in case you get disconnected and need to call back in. If you plan to use phone audio, please jot down your PIN.

When the call is successfully connected, you will either join the meeting room or wait in the lobby until the interview begins.

Calling In

If you prefer to dial in, click "Show dial-in instructions" in the middle of the Device Settings modal. Select a country and you will be shown the local conference number to dial. When your call connects, enter the unique PIN code at the bottom right of the modal.

Please note that we are unable to provide dial-in numbers in every country due to local regulations. If you do not see your country listed and wish to avoid international phone charges, please enter your phone number and have us call you. The full list of dial in numbers is available here.

Joining a Session with Audio Only

Observers are invited to join sessions using just their phones for those times that they wish to follow along with an interview but cannot be tied to a computer. 

Dialing into the Meeting Room

  1. Find your country in our list of supported countries
  2. Dial the corresponding phone number for your country
  3. You will be prompted for a PIN. The PIN is the 6-digit meeting code. The 6 digit code is the same as the 6 digits in the link you received.
  4. Once you have joined, you will be able to hear the discussion, but you cannot speak to the group

Dialing into the Translation Line

If you are joining a session with simultaneous interpretation, you may want to call into the translation line. In this experience, you will hear only the translator, not the actual meeting room audio. You will not be able to interact with the translator. The process is similar to dialing into the meeting room.

  1. Find your country in our list of supported countries
  2. Dial the corresponding phone number for your country
  3. You will be prompted for a PIN. Dial 99 first, and then enter the PIN, which is the 6-digit meeting code. The 6 digit code is the same as the 6 digits in the link you received
  4. Once you have joined, you will be able to hear the translator, but you cannot speak to the translator or the meeting room participants

Switching Audio Source in a Session

If you experience problems with your web audio and need to switch to phone, click the Settings cog in the lower right corner of your screen.

Clicking the Settings cog will open your Device Selection options. From here, you can switch to phone audio by dialing out to yourself or by calling in. Follow the instructions above for your preferred way of connecting by phone. 

When the phone call is successfully connected, the Device Settings modal will close. Your computer audio will be muted, as sound is now coming through your phone. You will not be able to unmute your computer unless you hang up the phone. 

To reconnect to web audio, click the Settings cog again and click Computer audio. Click Save. The Device Settings modal will close, and your phone call will hang up. Your computer audio will reconnect, and you will be able to hear and speak through your headphones and microphone.

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