Issue:
The user cannot hear using headphones within the room but can hear playback from speakers.

Reason:
PC/Mac default playback is not set to the headphones being used by the user (often USB connected headphones).

Solution for Windows:

  • Go to Control Panel
  • Click on Sound
  • Click on tab for Playback
  • Set headphones being used as the default playback device.
  • Click OK
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