As a web-based service, internet connectivity to Discuss.io's services is crucial for normal operation on both desktop web and mobile. Any domain restrictions to prevent network access to Discuss.io's providers like Tokbox, will prevent the application from working correctly.

The Discuss.io Network Test performs tests to check the current state of the network. The results indicate whether the currents settings are optimal to access and use the Discuss.io application.  Use this guide to assess your network environment before you start using Discuss.io.

Before You Begin

For this test to run correctly, we recommend that you use the desktop version of Google Chrome (version 59 and later) or Mozilla Firefox (version 52 and later). If you are unsure about what browser you’re using, go to http://www.whatsmybrowser.org .
 
 Run this test on a device that is connected to the network that you want to analyze for using Discuss.io.

  1. In your browser, open the Discuss.io Network Test (https://app.discuss.io/tech
  2. Wait while the application tests your system and produces a report about the network connectivity.
  3. If your computer and network meet the requirements, you should see a success message to continue to Discuss.io. 

This is what a successful network test should look like:

Troubleshooting

If you don’t see something like the picture above, and given that all standard troubleshooting steps have been followed, and the user is aware of the system requirements, this is typically due to corporate networks specifically targeting non-whitelisted websites serving video.

If you suspect you might be behind a firewall in a corporate environment, please contact your IT department or network administrator and instruct them to read the Working with Firewalls article.

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