Troubleshooting

28 articles in this collection
Written by Ashley Wali, Daniel Ho, and Juan Porta

Wrong Camera is Selected when Joining a Room

How to switch between camera devices
Written by Ashley Wali
Updated over a week ago

Solution for: "The browser failed to access the microphone or camera"

Another program may be still accessing your microphone or camera or a program that was accessing these device(s) was not shut down cleanly.
Written by Daniel Ho
Updated over a week ago

Discuss.io's Network Assessment

Written by Juan Porta
Updated over a week ago

Unable to see entire pictures in the whiteboard

Written by Juan Porta
Updated over a week ago

Allowing Discuss.io to access audio/video in your browser

Can't be seen or heard? It might be because your webcam or microphone are blocked in your browser
Written by Juan Porta
Updated over a week ago

Fixing camera issues in a Mac (OS X)

Written by Juan Porta
Updated over a week ago

How to check if you have a proxy setup in your system

You can add an exception to your network security software that allows Discuss.io to work in your browser.
Written by Juan Porta
Updated over a week ago

Why is there an echo or other audio feedback?

Written by Juan Porta
Updated over a week ago

How do I update my webcam's driver in Windows?

Written by Juan Porta
Updated over a week ago

Microphone showing twice in Firefox

Written by Juan Porta
Updated over a week ago

I cannot hear using headphones but my speakers are working

Written by Juan Porta
Updated over a week ago

Updating Chrome for PC or Mac

Written by Juan Porta
Updated over a week ago

How do I update my browser's active camera or microphone?

Written by Juan Porta
Updated over a week ago

Why does the video freeze or the audio lag?

Written by Juan Porta
Updated over a week ago

Troubleshooting Common Audio/Video Issues

Written by Juan Porta
Updated over a week ago

Download our Troubleshooting Guide

Written by Juan Porta
Updated over a week ago

How to Open an Incognito Window in Google Chrome

Written by Juan Porta
Updated over a week ago

How to test your camera or microphone

Written by Juan Porta
Updated over a week ago

How to update your browser

Written by Juan Porta
Updated over a week ago

Installing the Discuss.io Screensharing Extension

Written by Juan Porta
Updated over a week ago

Working with firewalls

Written by Juan Porta
Updated over a week ago

Video Conferencing in China

Written by Juan Porta
Updated over a week ago

OpenTok.js 2.9.0 Known Issues

Written by Juan Porta
Updated over a week ago

System Requirements

Written by Juan Porta
Updated over a week ago

How to Update Your Profile Timezone

Written by Juan Porta
Updated over a week ago

How do I change my password?

Written by Juan Porta
Updated over a week ago

Chat With Us

Written by Juan Porta
Updated over a week ago

Bandwidth Requirements

Written by Juan Porta
Updated over a week ago