Troubleshooting

Gerri L. Short avatar Ashley Wali avatar Daniel Ho avatar +1
29 articles in this collection
Written by Gerri L. Short, Ashley Wali, Daniel Ho and 1 other

Clearing Your Cache

Delete temporary internet files in Chrome and Firefox
Gerri L. Short avatar
Written by Gerri L. Short
Updated over a week ago

Wrong Camera is Selected when Joining a Room

How to switch between camera devices
Ashley Wali avatar
Written by Ashley Wali
Updated over a week ago

Solution for: "The browser failed to access the microphone or camera"

Another program may be still accessing your microphone or camera or a program that was accessing these device(s) was not shut down cleanly.
Daniel Ho avatar
Written by Daniel Ho
Updated over a week ago

Discuss.io's Network Assessment

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Written by Juan Porta
Updated over a week ago

Unable to see entire pictures in the whiteboard

Juan Porta avatar
Written by Juan Porta
Updated over a week ago

Allowing Discuss.io to access audio/video in your browser

Can't be seen or heard? It might be because your webcam or microphone are blocked in your browser
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Written by Juan Porta
Updated over a week ago

Fixing camera issues in a Mac (OS X)

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Written by Juan Porta
Updated over a week ago

How to check if you have a proxy setup in your system

You can add an exception to your network security software that allows Discuss.io to work in your browser.
Juan Porta avatar
Written by Juan Porta
Updated over a week ago

Why is there an echo or other audio feedback?

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Written by Juan Porta
Updated over a week ago

How do I update my webcam's driver in Windows?

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Written by Juan Porta
Updated over a week ago

Microphone showing twice in Firefox

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Written by Juan Porta
Updated over a week ago

I cannot hear using headphones but my speakers are working

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Written by Juan Porta
Updated over a week ago

Updating Chrome for PC or Mac

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Written by Juan Porta
Updated over a week ago

How do I update my browser's active camera or microphone?

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Written by Juan Porta
Updated over a week ago

Why does the video freeze or the audio lag?

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Written by Juan Porta
Updated over a week ago

Troubleshooting Common Audio/Video Issues

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Written by Juan Porta
Updated over a week ago

Download our Troubleshooting Guide

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Written by Juan Porta
Updated over a week ago

How to Open an Incognito Window in Google Chrome

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Written by Juan Porta
Updated over a week ago

How to test your camera or microphone

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Written by Juan Porta
Updated over a week ago

How to update your browser

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Written by Juan Porta
Updated over a week ago

Installing the Discuss.io Screensharing Extension

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Written by Juan Porta
Updated over a week ago

Working with firewalls

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Written by Juan Porta
Updated over a week ago

Video Conferencing in China

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Written by Juan Porta
Updated over a week ago

OpenTok.js 2.9.0 Known Issues

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Written by Juan Porta
Updated over a week ago

System Requirements

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Written by Juan Porta
Updated over a week ago

How to Update Your Profile Timezone

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Written by Juan Porta
Updated over a week ago

How do I change my password?

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Written by Juan Porta
Updated over a week ago

Chat With Us

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Written by Juan Porta
Updated over a week ago

Bandwidth Requirements

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Written by Juan Porta
Updated over a week ago