Internet bandwidth speed affects audio and video quality. In addition, streaming or downloading other items while in a session can also affect the quality. 

Other things to keep in mind:

  • WiFi is not as stable as a wired connection. A wired connection is recommended for attending sessions.

  • If WiFi is being used move as close as possible to the router.

  • Make sure other tabs on the browser are closed and there are no current downloads active.

  • Disconnect other devices or users sharing the connection (e.g. XBox,
    video streaming, downloading).

  • The connection quality of the other participants may have an effect, and extreme connection distances can also cause latency issues when video chatting.

The more participants in a session, the more possibilities for issues and slower speeds.

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