At Discuss.io we offer a wide variety of documents and support articles for our clients to be self sufficient in using our system, however, we have a series of standardized live trainings of the platform features we are happy to provide at an additional cost. These trainings are conducted by experienced members of our team and delivered on our platform.
Live trainings can be requested through our quote form or by asking your project manager or coordinator directly. Here are the different types of trainings we offer:
Full Platform Training (60 minutes) $125
We will cover the project overview and meeting room features
Session Support
· What does support do
· Setup and start
· Equipment recommendations
· System requirements
Meeting Room (Moderator focused)
· Joining the meeting room
· Key functions for moderators
· Participant Management
· Save moment feature
Media Sharing (Moderator focused)
· Sharing different types of stimulus
· Toolbox functions
· Practice using tools
Chat Panel
· How to use the chat feature
· Who can see your chats
Project Overview
· Adding collaborators
· Personal meeting room
· Joining sessions
· Loading stimulus
· Adding collaborators
· Calendar
· Recordings
Moderator training (30 minutes) $125
We will cover only the meeting room features for moderators.
Session Support
· What does support do
· Setup and start
· Equipment recommendations
· System requirements
Meeting Room
· Joining the meeting room
· Key functions
· Participant Management
· Save moment feature
Media Sharing
· Sharing different types of stimulus
· Toolbox functions
· Practice using tools
Chat Panel
· How to use the chat feature
· Who can see your chats
Project overview training (30 minutes) $125
This will cover the key features of your discuss.io project management tool
· Personal meeting room and roles
· Upcoming Interviews
· Documents Hub
· Uploading Stimuli
· Adding collaborators
· Creating an Interactive Discussion Guide
· Tech check links
· Creating Takeaways
· Respondent Hub for BYO Projects
· Recordings Archive
· Creating Highlight Reels
Translator tech check & Training (15 minutes) $125
Translators will be tested and trained on how to perform consecutive and simultaneous translations in our system
· Equipment recommendations and system requirements check (tech check)
· Joining the platform
· How simultaneous/consecutive translation works on the platform
· Meeting room buttons
Respondent hub (30 minutes) $125
A general overview of our respondent hub
· Respondent hub dashboard
· Adding, editing, and deleting respondent information
· Notifications and invitations
· Tech check status and respondent disposition
Please note that upon scheduling a live training you are subject to our cancellation policy should you fail to attend a scheduled appointment.