Discuss.io’s core feature is the Online Meeting Room. This “virtual” meeting room displays real-time video and audio feed among the participants and records the meeting for later analysis.
From here, moderators can view and record the participants of a discussion, toggle the camera and microphone of participants, and share screens and stimuli.
The Virtual Meeting Room
Figure 1, above, contains the standard meeting controls for a moderator. Participants and observers have fewer controls; everyone can control their own audio and video sources.
As a moderator, you will see your own video stream small and to the right of the screen. Your respondent(s) will appear larger on the left of the screen.
As a moderator, you have access to the Panelist List via the "people" icon on the bottom left. Here, you can invite respondents into the meeting room and dismiss them, as well as see everyone who is connected to the session. You can also control your own audio and video devices with the microphone and camera icons to the right of the people icon.
In the middle of the bottom bar, you have controls to dial participants in by phone (phone icon) and to share your screen or share stimuli (screen with arrow icon).
Chat and Discussion Guide
As a moderator, you have access to the Public and Backroom chats. The Public chat is visible to every user in the meeting room and can be used to interact with respondents and to broadcast messages.
The Backroom chat is visible to Moderators, Support, Observers, and Translators. This is a place to discuss how the discussion is going, invite collaboration from team members, and solicit help from a customer support representative.
You can also privately chat with users in the room by clicking the "+ Private Chat" button. These messages will only be seen by users in this chat. For more information about private chat, please see https://support.discuss.io/en/articles/4278755-private-chat.
You can change your language using the Language dropdown, and messages you receive will be instantly translated into your selected language.
Open the group chat by clicking the teal text bubbles on the right-hand side of your image. Below the Chat is the Discussion Guide button. You can toggle between viewing the chat and the discussion guide.
The open chat window looks like this.
Recording Control, Bookmarking Tool, and Timer
Recording does not start automatically. To start recording, click the camera icon.
When recording is on, the record icon turns red.
After recording is turned on, the Help! button will become active and you'll be able to call for technical assistance.
Save Moment (Bookmarking)
Mark parts of the interview for later analysis and quickly sift through the recording after your session has ended. Click the Save Moment button for an annotation in your video recording and an automatically-generated video clip of that moment. Read more about Save the Moment.
The timer starts counting up when recording starts and pauses if recording is turned off. This allows you to jot down the timestamp associated with notes and refer back to it in the final video recording.
Control your audio / video devices with the gear icon.
When open, the Settings page lets you choose your audio and video devices for use in the meeting room. We always recommend using a headphone for the best audio quality.
If you prefer, you can join the session by phone audio. Click the phone icon on the audio settings and choose to have the system call you, or choose from our list of toll-free dial-in numbers. We recommend letting us call you. When the call connects, you will be prompted to enter the unique PIN code provided in the bottom right of the screen.
To leave or end the session, click the red X button in the top right. Moderators and Support representatives will be prompted to choose between leaving the meeting and ending the discussion for all participants.