Studies Recruited by Discuss.io

No Shows and Technical Problems

  • Customers who do not show up for their discussions will be charged according to the less than 24-hour notice cancellation policy and will be considered as NO SHOW. Our staff will wait for 20 minutes after which the discussion will be canceled and billed.
  • If Discuss.io has recruited for your study and the respondent does not show for the discussion, NO charges will be incurred.
  • If technical problems occur with the respondent and the session is canceled/rescheduled NO charges will be incurred

Respondents

  • Discuss.io pays respondents FULL incentives when interviews are canceled less than 24 hours before the scheduled interview. When we must re-recruit (in case the original respondent is not available at the new time), we charge an additional fee.

Moderators and Translators

  • External third-party moderators and translators charge Discuss.io when cancellations happen and 100% of this expense is invoiced to the client.

Trainings

  • Customers who do not show up for their scheduled training will be charged according to the less than 24-hour notice cancellation policy and will be considered as NO SHOW. Our training staff will wait for 20 minutes after which the discussion will be canceled and billed.

Studies NOT Recruited by Discuss.io

  • Any session started that has a no show of respondents will be charged a cancelation fee of 100% Support staff and Translator fees
  • Any project or session rescheduled/canceled with less than 24 hours notice, will be subject to a cancellation fee of 100% of Translator and Support staff fees.

Trainings

  • Customers who do not show up for their scheduled training will be charged according to the less than 24-hour notice cancellation policy and will be considered as NO SHOW. Our training staff will wait for 20 minutes after which the discussion will be canceled and billed.

*BYO - Bring Your Own Projects are not recruited by Discuss.io but have Project Coordination and/or Tech Support services

*DIY - Do it Yourself Projects are not recruited by Discuss.io and do not have Project Coordination or Tech Support services

** Charges apply if services are included in the project scope

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