Studies Recruited by

No Shows and Technical Problems

  • Customers who do not show up for their discussions will be charged according to the less than 24-hour notice cancellation policy and will be considered as NO SHOW. Our staff will wait for 20 minutes after which the discussion will be canceled and billed.
  • If has recruited for your study and the respondent does not show for the discussion, NO charges will be incurred.
  • If technical problems occur with the respondent and the session is canceled/rescheduled NO charges will be incurred


  • pays respondents FULL incentives when interviews are canceled less than 24 hours before the scheduled interview. When we must re-recruit (in case the original respondent is not available at the new time), we charge an additional fee.

Moderators and Translators

  • External third-party moderators and translators charge when cancellations happen and 100% of this expense is invoiced to the client.

Studies NOT Recruited by

  • Any session started that has a no show of respondents will be charged a cancelation fee of 100% Support staff and Translator fees
  • Any project or session rescheduled/canceled with less than 24 hours notice, will be subject to a cancellation fee of 100% of Translator and Support staff fees.

*BYO - Bring Your Own Projects are not recruited by but have Project Coordination and/or Tech Support services

*DIY - Do it Yourself Projects are not recruited by and do not have Project Coordination or Tech Support services

** Charges apply if services are included in the project scope

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