Our agents support our platform. We provide courtesy calls to respondents who are late or to provide help to respondents having technical issues joining the platform. Support agents are managing all vendors, participants, stimulus, documentation and inquiries before the session even begins. We are working hard to get your respondents joined to the live meeting room and tech checked and get the session started at the scheduled time.
Support joins 20 minutes before session start and then will be available via the help button once they are satisfied the session is successfully underway.
Here is a snapshot of the expected session support timeline:
(Click to enlarge the image)