If at any time you have audio, video, or connection issues, you can refresh your own browser. If that doesn't resolve the issue, ask the moderator to reset your connection using the refresh button in the participant list.

If your computer audio becomes unmanageable, you can dial yourself in using the device settings gear button in the lower right corner.

Speaking into the Translation Line by Phone

The meeting room works best with computer audio for both hearing the main room and speaking into the translation line. If you choose to switch yourself to phone, you will only be switching the translation line, where you are speaking, from computer to phone audio. You will continue to hear the main room via computer audio.

Switch Audio Settings from Computer to Phone by clicking on Phone.

Enter your phone number and wait for a call from Discuss.io (866-557-6716). If the call is missed, you can click RETRY to dial out to yourself again. Enter the PIN number shown when prompted. You will now be joined to the meeting using your phone's handset.

If this method does not work, select the option to call in by clicking on Show dial-in instructions... and select your country. You can then dial in from your handset and enter the room PIN.

Hearing the Main Room by Phone

If you need to listen to the main room by phone, the moderator or technical support will have to dial you in as a phone-only user in the observer role. In this scenario, you will still be speaking your translation via computer audio, and you would need to mute your computer output because you will still be connected to the main room on computer audio as well. Do not mute your microphone on computer because this will mute your translation and observers will not hear you.

Using Phone for Both the Main Room and Translation Line

The only way to use phones for both the main room and translation line is to have 2 phones. Using the same method outlined above for "hearing the main room by phone," the moderator or translator can dial you in to hear the main room audio. You could then switch your own audio to phone via the Settings cog in the meeting room in order to switch your translation audio to also go through your phone.

Please note that there must be a computer session connected to the translation line in order to record the translated audio. If a translator connects via 2 phones rather than web audio, they or someone on their team must still be in the meeting room in the translator role, even if they are muted. If the system does not detect a web session in the translated room, the translation will not be recorded into the final video archive.

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