If you have been recruited by an agency, please contact the agency directly for information about your reward.

In most cases, at the end of the discussion you will be redirected to the incentive page where you can start to enter your details. This is a multi-step process that will take a few minutes. Please complete all steps before sending a help request.

If at the end of the discussion you receive a message saying we are unable to issue your reward automatically, please allow 3 business days from the end of your discussion to receive your reward link via email. Be sure to check your spam/junk mail folder, as well. 

Warning:

  • PayPal payment is not available
  • Physical cards are not available for every region or study

TO CLAIM

STEP 1 - Select the country where you live

 Select your country to view the correct available rewards.

or

STEP 2 - Select Your Reward

Select a reward from the options given by clicking on the card icon.
*The ones shown here are only for display. You may have different options depending on your region.

STEP 3 - Confirm your email address

The email address will automatically be the email you used to join the session. Confirm this is the email address the award will be sent to and click SUBMIT.

STEP 4a - Check your email, twice

You will get a FIRST email from Discuss.io to verify and confirm this is where the reward will be sent -- please check your spam and junk mail if you don't see it in your inbox. You must click on "click here" to finish claiming the gift card.

TO REDEEM

STEP 4b

After this, you will get a SECOND email from Tango Card within 24 hours. It will have the gift card claim code or link and INSTRUCTIONS TO REDEEM

STEP 5 - Follow the instructions to claim your card

For some rewards, you will have to create a Tango Card account (digital wallet) to claim your card. For others, you will need to click on a link and PRINT your gift card or add it to a store account (like Target or Walmart). Please read all information provided. 

We cannot help you if you lose the link to your gift card.

Here's a video of what you can expect if you choose to claim a prepaid Visa with Tango Card.

For an online retailer, you'd receive an email iin which you'd have to create a digital wallet with Tango Card.

For a retailer with online and in person shopping, you'd have to click on the Redemption URL to get to your actual gift card.

If you have any problems or questions at the Tango Card website or if you have lost your gift card email/URL, contact their customer service at cs@tangocard.com or visit their FAQ.

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